Dynatrace - Denver, CO

posted 2 months ago

Full-time - Mid Level
Denver, CO
Publishing Industries

About the position

As a Dynatrace Log Management and Analytics - Solutions Engineer, you will play a pivotal role in the Dynatrace sales engine, providing exceptional technical support to the sales team. Your expertise in Dynatrace and observability, particularly in Log Management and Analytics, will be crucial in executing compelling demonstrations that showcase Dynatrace's unique approach to solving customer challenges. You will be responsible for managing and executing Proof of Concepts (POCs) both onsite and remotely, fostering key relationships with Dynatrace's customers, and completing Requests for Information (RFIs) and Requests for Proposals (RFPs). This role requires collaboration across various teams, including Dynatrace's innovation labs, Expert Services consultants, Customer Success Managers (CSMs), and marketing teams. To thrive in this position, you must be an ambitious, confident, and self-motivated individual with a background in technical customer-facing roles or previous Solutions Engineering experience. A passion for innovative technology and technical sales, along with the ability to articulate value to customers and prospects, is essential. You will need to be an excellent team player, capable of working across disciplines, and possess outstanding communication and presentation skills to translate technical value into business value. Your experience with log analytics technologies and techniques, coupled with your ability to troubleshoot technical issues and manage multiple projects simultaneously, will be key to your success. Additionally, a strong desire for professional growth and adaptability to an ever-changing environment is crucial, as is the willingness to travel up to 30% of the time.

Responsibilities

  • Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
  • Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
  • Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
  • Present Dynatrace's vision to our customers' C-suite executives.
  • Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
  • Deliver on-stage demonstrations providing insight and context to our customers during key marketing events, ensuring key demonstrations are delivered by you or a team member at demonstration booths.
  • Gather, qualify, and provide feedback from customers to Product Management to improve Dynatrace's market share and meet market needs.
  • Build best practices and share knowledge with the team to continuously develop and enhance both personal and team capabilities.
  • Work with local Sales and Sales Engineering leadership to identify learning and development opportunities for you and the local team to maintain Dynatrace's leadership position in the market.
  • Create and modify Dynatrace template presentations to meet the specific demands of each customer.
  • Support partners by being a technical point of contact for them, acting as a trusted advisor and technical coach.

Requirements

  • Bachelor's degree in Computer Science or equivalent education or experience required.
  • 3+ years of experience within the log management and analytics space with tools such as Splunk, Elastic, or Sumo Logic.

Nice-to-haves

  • Experience with query languages such as SQL, SPL, or KQL.
  • Experience with observability and log collectors/pipelines such as FluentBit, OpenTelemetry, Cribl, and Logstash.
  • Experience with web technologies such as HTML, CSS, and JavaScript.
  • Experience with programming/scripting technologies such as Java, .NET, PHP, Go, Node.js, and database.
  • Advanced knowledge of Operating Systems (OS) including Windows and Linux.
  • Experience with DevOps or Site Reliability Engineering practices.
  • Knowledge of cloud platforms, including AWS, Azure, or GCP.
  • Experience with modern technologies like containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines.
  • Experience with automation tools like Ansible, Puppet, Terraform, etc.

Benefits

  • Unlimited personal time off
  • Employee stock purchase plan
  • Medical/dental benefits
  • Company matching 401(k) plan for retirement
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