Logistic Account Manager (Charlotte, NC)

Odyssey Logistics & Technology Corporation - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

1-10 employees

Administrative and Support Services

About the position

The Account Manager at Odyssey Logistics & Technology is responsible for maintaining and nurturing relationships with strategic accounts, ensuring client satisfaction, and supporting revenue growth initiatives. This role involves acting as the primary point of contact for assigned accounts, identifying upselling opportunities, analyzing market trends, and developing strategic initiatives tailored to client needs. The Account Manager collaborates with internal teams to deliver logistics solutions and advocates for client needs within the organization.

Responsibilities

• Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations are exceeded.
• Identify opportunities for upselling and cross-selling additional services to enhance client value.
• Analyze market trends and client data to identify growth opportunities within your territory.
• Develop strategic initiatives tailored to the specific needs of clients within the Account Manager's territory.
• Build strong, lasting relationships with key stakeholders within client organizations.
• Partner with Sales to identify and pursue new business leads within the client enterprise.
• Collaborate with the Director of Account Management to develop and implement account plans that align with client objectives.
• Track and analyze account performance metrics, providing regular updates and insights to the Director of Strategic Accounts.
• Address any issues or concerns promptly, coordinating with internal teams to deliver solutions.
• Oversee the execution of logistics solutions for assigned accounts, ensuring timely and accurate service delivery.
• Coordinate with cross-functional teams, including operations and sales, to meet client requirements.
• Advocate for client needs within the organization, ensuring their feedback informs service improvements and product development.
• Participate in client meetings and presentations, representing the company's capabilities and value proposition.
• Ensure accurate and timely entry of account-related information into Salesforce.

Requirements

• Bachelor's degree in Business, Logistics, or a related field
• 3-5 years of experience in account management, sales, or customer service within the logistics or supply chain industry
• Detail-oriented and organized, with excellent problem-solving skills
• Strong relationship management skills, with proven results in farming business growth
• Excellent verbal and written communication & presentation capabilities
• Excellent analytical skills
• Knowledge of Salesforce.com, PowerPoint, Excel and other MS Office products are essential for this position
• Ability to travel as necessary

Nice-to-haves

• Experience in freight sales
• Ability to think outside the box
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to identify issues/roadblocks and be proactive in development of solutions
• Ability to drive high levels of collaboration with internal and external stakeholders
• Ability to present a professional image with effective networking and people skills

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• 401(k) matching