Logistic Sales Support

Odyssey Logistics & Technology Corporation - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

1-10 employees

Administrative and Support Services

About the position

The Sales Support Specialist at Odyssey Logistics & Technology plays a critical role in supporting the sales team and ensuring the efficient operation of sales processes. This position involves tracking sales opportunities, coordinating quotes, creating presentations, assisting in solution selling, and supporting sales activities to drive efficiency and success. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to work collaboratively across various departments.

Responsibilities

• Act as a key contributor to the sales team's success by providing strategic support that enhances overall sales performance and effectiveness.
• Track and monitor sales opportunities, providing support to the sales organization to ensure that all leads and accounts are being maintained promptly and effectively.
• Oversee the sales implementation process, from receipt of order through to implementation of service and payment schedules, ensuring accuracy and fulfillment.
• Serve as the primary point of contact for sales team inquiries and requests for support, resolving issues and escalating as needed.
• Collaborate and be a liaison between sales and our internal pricing teams to prepare pricing proposals, ensuring alignment with customer requirements and company pricing guidelines.
• Identify and implement process improvements to streamline sales operations, reduce inefficiencies, and support sales teams in achieving their targets.
• Facilitate seamless communication between sales, operations, marketing, and finance departments, ensuring smooth operations and quick resolution of any issues.
• Maintain accurate account-based data, including contacts, opportunities, engagements, campaigns, and meetings, to ensure transparency, accountability, and effective decision-making for the sales organization.
• Monitor and analyze sales metrics to provide insights and recommendations that drive sales growth and operational improvements.
• Utilize CRM software, MS Office Suite, and logistics management systems to support sales activities and enhance efficiency.
• Apply knowledge of logistics, supply chain management, and transportation principles to support the sales team's objectives and strategic planning.
• Work collaboratively with cross-functional teams to ensure cohesive efforts towards achieving sales goals.
• Proactively identify potential issues in the sales process and develop innovative solutions to overcome them.
• Stay informed about industry trends and best practices to continuously enhance the sales support function.

Requirements

• Bachelor's degree in business administration, logistics, supply chain management, or a related field is preferred.
• Minimum of 5 years of experience in sales support, sales operations, logistics, or a related field, with a strong understanding of Chemical/Hazmat sales processes and procedures.
• Ability to prepare financial proposals for new business opportunities.
• Ability to identify issues/roadblocks and be proactive in development of solutions.
• Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with cross-functional teams.
• Meticulous in managing sales orders and documentation, with a proactive approach to identifying and implementing process improvements.
• Excellent analytical skills; expertise in CRM systems and sales support tools (e.g., Salesforce, ZoomInfo), along with proficiency in MS Office Suite.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• 401(k) matching