Logistics Account Manager

Odyssey Logistics & Technology Corporation - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Administrative and Support Services

About the position

The Logistics Account Manager at Odyssey Specialized Transport and Warehouse is a pivotal role responsible for fostering and maintaining strong customer relationships within the logistics sector. This position is integral to the company's operations, particularly in the North American metals industry, where Odyssey has established itself as a leader over the past 35 years. The Logistics Account Manager will be tasked with analyzing data, providing timely shipment updates, and ensuring that pick-up and delivery requirements are met consistently. This role requires a proactive approach to customer service, emphasizing the importance of communication and responsiveness to customer inquiries. In this role, the Logistics Account Manager will enhance service delivery to logistics customers by building and nurturing relationships that ensure continued partnership. The position involves regular communication with customers to provide updates on shipments, addressing inquiries with urgency, and delivering a superior level of service to carriers. The Logistics Account Manager will also be responsible for identifying root causes of issues in collaboration with trucking operations and carriers, thereby improving overall customer service. Additionally, the Logistics Account Manager will analyze freight market dynamics, including seasonality and supply-demand factors, to make informed decisions regarding capacity availability and pricing. This includes leveraging Odyssey's systems to generate reports and analyze load data, as well as providing general logistics support to ensure operational efficiency. The role also involves networking with internal teams to enhance customer support and operational execution, ensuring that all stakeholders are aligned and informed throughout the logistics process.

Responsibilities

• Enhance service to logistics' customers
• Build relationships with customers to ensure continued partnership
• Communicate shipment updates proactively ensuring a customer-centric approach
• Analyze customer inquiries and provide timely updates to customers
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Deliver a superior level of service to the carrier by identifying or responding to issues, determining the best course of action, and implementing solutions
• Provide leadership visibility to serious or repeated problems
• Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary
• Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions
• Proactively identify opportunities to improve operational efficiency
• Leverage Odyssey systems and network to generate report and analyze load data
• Gain expertise with capacity analytical and internal costing tools and utilize in guiding informed buying/negotiating decisions that are within cost parameters and at market rates
• Provide general logistics support
• Proactively post desired committed capacity to enable efficient matching of freight to equipment
• Support accurate customer pricing and load acceptance
• Network internally with operations team members to improve efficiency and customer support
• Enable carrier's cash flow by providing cash advances, providing guidance or direct action to resolve payable issues
• Work closely with internal partners on shipment updates, problem resolution and/or operational execution
• Enable consistent and accurate in-transit load visibility
• Provide shipment updates on non-automated loads throughout the work day
• Reinforce with carriers the expectation regarding on time pick-up and delivery requirements
• Identify possible root cause issues and partner with carriers to improve results
• Provide operational support during vacation(s), sick day(s) and periods of growth

Requirements

• Two to five years' professional work history in a related line of work is required
• Experience in transportation or warehouse industries is preferred
• Proficiency in Microsoft Office software programs
• Ability to type a minimum of 35 words per minute
• This position is designated as a safety sensitive position and will include a 5-panel drug test that includes marijuana

Benefits

• Competitive compensation package
• Comprehensive benefits package
• Opportunities for professional development
• Supportive work environment
• Equal Opportunity Employer policies