Paul Transportation - Birmingham, AL
posted 1 day ago
About the position
Ready to embark on an exhilarating journey with a cutting-edge team? Look no further! At Paul Logistics, we're searching for a vibrant and results-oriented Account Manager to join our outstanding crew. If you're passionate about building relationships and committed to helping our customers succeed, this role is just for you! As an Account Manager, you'll be at the heart of our growth and excellence! You'll rock the role by managing key accounts, turbocharging revenue, and ensuring our customers are thrilled with our service. Your stellar communication skills, negotiation savvy, and knack for building powerful partnerships will be key in creating win-win situations all around. Get ready to make a big impact and have some fun while you're at it!
Responsibilities
- Take charge of client accounts, overseeing every aspect of their logistics and shipments.
- Collaborate with sales and marketing teams to deploy strategies that boost revenue growth through the broker partner network.
- Implement customer-centric strategies to enhance the overall customer experience within the broker partner network.
- Utilize strong interpersonal communication skills to liaise with internal teams, external partners, and clients.
- Develop and maintain key performance indicators (KPIs) to evaluate the effectiveness and efficiency of the broker partner network.
- Collaborate with cross-functional teams, including operations, sales, and customer support, to ensure the seamless execution of strategies and initiatives.
Requirements
- Cultivate strong, trust-based relationships with clients, understanding their needs and concerns.
- Possess a deep understanding of logistics, supply chain management, and transportation operations.
- Analyze data, identify patterns, and develop innovative solutions to transportation challenges.
- Quickly adapt strategies to address unexpected issues or changing client requirements.
- Articulate ideas, both in written and verbal communication, ensuring clients and internal teams are well-informed.
- Listen attentively to client needs and concerns, demonstrating empathy and understanding.
- Pay meticulous attention to details, ensuring accuracy in documentation, orders, and client requirements.
- Set and strive to achieve ambitious goals, both for individual performance and client satisfaction.
- Collaborate effectively with colleagues from various departments, fostering a positive and productive team environment.
- Exhibit leadership qualities, guiding and motivating team members to achieve shared goals.
- Uphold ethical integrity, ensuring transparent and honest communication with clients and colleagues.
- Negotiate contracts, rates, and terms with clients and vendors, securing favorable deals for all parties involved.
