Logistics and Planning Program Manager

About the position

We are seeking a highly organized and results-driven Logistics and Planning Program Manager to oversee and optimize logistics, order management, and inventory planning functions for Mill's products across multiple locations. This individual will play a critical role in managing day to day NetSuite order management transactions, system integration and ensuring seamless logistics coordination between manufacturing warehouses, third-party logistics (3PL), and internal teams. The role will also involve managing demand, inventory, and orders for a variety of SKUs, accessories, and spare parts, along with overseeing the operational flow of Purchase Orders (POs), supply-demand balance, and freight management. The ideal candidate will be skilled in managing complex processes, systems, and teams, with a keen eye for detail and a passion for improving operational efficiency.

Responsibilities

• Collaborate closely with Sales, Operations, and other teams to align demand forecasts with production and procurement plans for the main device, as well as warranties and spare parts.
• Oversee and manage supply levels to ensure inventory meets demand both in the short and long term, while minimizing disruptions and avoiding excess stock.
• Oversee outbound freight operations, ensuring that shipments are timely, cost-efficient, and meet customer or internal requirements.
• Track shipments, identify potential delays, and proactively address any transit issues in coordination with logistics teams.
• Support ERP (NetSuite) order and inventory management module implementation and ongoing optimization for order management, inventory control, and supply chain processes.
• Oversee logistics and inventory management across multiple warehouse locations, ensuring consistency in processes and performance.
• Support 3PL performance, identifying and resolving issues related to inventory discrepancies, order fulfillment, and shipping delays.
• Ensure proper documentation is prepared for international shipments, including compliance with HTS (Harmonized Tariff Schedule) codes, export/import documentation, and any required certifications.
• Continuously assess and improve logistics, supply chain, and order management processes to enhance efficiency, drive down costs, and improve performance.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Minimum of 10+ years of experience in logistics, supply chain management, or operations with a strong focus on order management, inventory control, and system integrations.
• Proven experience with NetSuite (or other ERP systems) implementation and ongoing management.
• Extensive hands-on experience with customs procedures, HTS codes, outbound freight management, and reverse logistics.
• Experience working with third-party logistics providers (3PL) and managing multiple warehouse locations.
• Strong background in demand management, inventory forecasting, and PO management.
• Expertise in NetSuite or similar ERP systems, including integration with third-party logistics systems.
• In-depth knowledge of logistics, inventory management, and supply chain principles.
• Strong understanding of customs regulations, HTS codes, and international shipping requirements.
• Proficient in Excel and other Microsoft Office Suite tools.
• Familiarity with warehouse management systems (WMS) and integration with ERP systems.
• Excellent communication skills, with the ability to collaborate across teams and resolve issues efficiently.
• Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
• Spanish speaking proficiency a plus.

Benefits

• The estimated base salary range for this position is $120k to $145k, which does not include the value of benefits or a potential equity grant.