Logistics Brokerage Manager

Hermann Services - Houston, TX

Full-time - Mid Level

Houston, TX

Truck Transportation

About the position

The Logistics Brokerage Manager at Hermann Services is responsible for overseeing the Brokerage Team, ensuring the safe and profitable movement of freight using outside carriers. This role involves collaboration with various departments including Logistics, Finance, Sales, and Safety to maintain high standards of customer service and operational efficiency.

Responsibilities

• Manages the logistics coordinators to ensure excellent customer service and to meet margin goals
• Engage with customers to build positive relationships
• Provide on-time service & comply with service incident procedures
• Work with accounting on unbilled deliveries, outstanding and aging carrier payments, Demurrage & per diem reconciliation, and billing & accessorial reconciliation
• Weekly and monthly reporting of revenue and margin performance
• Sales pricing and bidding on new business with salespeople
• Sales engagement and solicitations
• Financial oversight and reporting
• Spot market analysis of prices and carrier pay
• Dispatch system compliance, open orders closed daily
• Power Only trailer tracking compliance
• Trailer pool management and carrier trailer usage bill backs
• Carrier procurement, retention, and safety compliance
• Employee engagement and retention, finalize monthly bonuses
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Other duties as assigned

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, related field, or equivalent experience
• Proficient in Microsoft Excel, Word, Outlook, TMS and Customer Management Systems
• Exceptional analytical and problem-solving skills
• Demonstrated personal leadership skills, sharing the core vision and values of Hermann
• At least 2 years of supervisory experience

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching