Kroger - Compton, CA
posted 2 months ago
The Customer Service Agent at Kroger Supply Chain plays a crucial role in ensuring effective communication and resolution of customer inquiries related to store order delivery discrepancies. This position involves answering incoming calls, responding to customer inquiries, and processing claims efficiently. The agent works closely with Local and Regional Distribution Centers to provide timely resolutions to the stores, embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role requires a proactive approach to problem-solving, with a focus on achieving first contact resolution for customer issues. In this position, the agent will be responsible for maintaining accurate records of customer interactions, including completing call logs and researching order discrepancies using various computer systems. The ability to multitask and toggle between multiple applications while communicating with customers is essential. The agent will also be tasked with recognizing trends in customer calls and informing supervisors of any recurring issues. This role requires strong communication skills, both written and verbal, to effectively convey information to various stakeholders, including store associates and distribution center staff. The Customer Service Agent must demonstrate a sense of urgency when addressing customer needs and possess strong attention to detail to ensure accurate information is provided. The position requires flexibility in scheduling, including availability for weekend and holiday rotations, and the ability to adapt to different shifts as needed by the business. Overall, this role is vital in supporting Kroger's Customer 1st strategy and ensuring customer satisfaction through effective service delivery.