logistics customer service associate

$40,560 - $41,600/Yr

Randstad - Dearborn, MI

Full-time - Entry Level

Dearborn, MI

Administrative and Support Services

About the position

The Logistics Customer Service Associate role is focused on providing exceptional customer service within the logistics sector. This position involves working closely with common carriers to ensure timely deliveries and resolving transportation issues. The ideal candidate will possess strong communication skills and have prior experience in customer service or call center environments.

Responsibilities

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts.
• Complete daily logs and checklists.
• Work with customers to resolve any transportation issues.

Requirements

• 2 years of customer service or call center experience.
• High school diploma or equivalent.

Nice-to-haves

• Experience in logistics or transportation industry.

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution