Logistics Facilitator

$45,594 - $53,602/Yr

G3 Enterprises - Woodridge, IL

Full-time

Woodridge, IL

Real Estate

About the position

The Logistics Facilitator at G3 Enterprises is responsible for coordinating and communicating logistics operations, ensuring timely and accurate booking, pickup, and delivery of loads. This role involves processing logistics orders, executing system tasks, and monitoring loads in transit, while maintaining high levels of customer satisfaction.

Responsibilities

• Tracks loads from pick up to delivery with carriers via phone, e-mail, EDI and internet.
• Manages OTM and SAP Flow team transactions ensuring accurate reconciliation between the two systems.
• Communicates information for dispatch and performs routine to complex dispatch functions.
• Works with freight forwarders and customs brokers.
• Handles issues and problems related to the movement of customer's products by interfacing with internal and external parties to ensure timeliness of service.
• Enters booking and load information into WMS, TMS, and releases loads.
• Coordinates rail shipments and other unique/complex movements.
• Monitors and maintains reports of rail car and warehouse sensors deployed throughout RDC network.
• Ensures proper documentation related to shipments is obtained and maintained.
• Utilizes OTM system to prepare and deploy daily rail schedule for outbound freight.
• Follows through on internal and external customer issues to ensure 100% customer satisfaction.
• Communicates with customer, carriers and internal staff in a timely, effective and professional manner.
• Responds to inquiries from a variety of sources including carriers, customers, and team members.
• Participates in auditing freight billing and load information.
• Tracks, verifies, and reports on status of international logistics and transportation events in a timely manner.
• Performs manual uploads in OTM for international inbound rail shipments.
• Files documentation related to shipments in a timely manner.
• Participates in ad hoc research and analysis with managers.
• Identifies process improvement opportunities.
• Develops standard operating procedures for their desk and trains others on those procedures.
• Maintains satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.

Requirements

• High school diploma or State-issued equivalency certificate plus 2 years of experience in transportation, truck dispatching, or customer service.
• Skilled in MS Excel, Outlook, Access, Word and PowerPoint at a Basic level.
• Ability to work overtime and weekend shifts when required.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.

Nice-to-haves

• Bachelor's Degree.
• Working knowledge of SAP, TMS, WMS systems.
• Experience effectively working against defined goals in a fast-paced environment.
• Experience critically assessing situations, solving problems, and working effectively under stress.
• Experience with multitasking and time management.
• Experience with heavy phone usage.
• Good origination skills.

Benefits

• Competitive benefits package.