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Samsung SDS America - Duluth, MN
posted 2 days ago
About the position
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called 'Cello' in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com. As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company. The Freight Forwarding Operations Manager will be pivotal in managing and supervising comprehensive shipment operations globally. This role demands an astute ability to coordinate with a range of vendors to ensure seamless execution of logistics processes, aiming for unparalleled customer service. The candidate will be responsible for meticulously planning, scheduling, and overseeing daily operations related to freight forwarding.
Responsibilities
- Manage and oversee day-to-day import operations of air and ocean freight forwarding as well as inland transportation.
- Source and negotiate with carriers for the movement of irregular or urgent freight.
- Manage the schedule of shipments and ensure effective communication with carriers and optimal utilization of systems.
- Build and maintain strong relationships with clients, proactively addressing their logistical needs to achieve high levels of satisfaction.
- Respond promptly to customer requirements, concerns, and issues, resolving any operational irregularities that interfere with timely delivery.
- Oversee communication with assigned customers, ensuring customer requirements are met efficiently.
- Prepare and manage essential documentation, including Master Bill of Lading instructions, Master and House Air Waybills, manifests, invoices, and delivery orders.
- Ensure all shipping and forwarding activities comply with local and international regulations.
- Stay up-to-date with international trade regulations, customs requirements, and trade agreements.
- Monitor audits to ensure all required inspections and documentation, including safety and DOT records, are completed and retained.
- Handle Accounts Receivable (A/R) and Accounts Payable (A/P) billing processes efficiently.
- Monitor Key Performance Indicators (KPIs) and implement corrective actions to drive business success.
- Perform collection activities for A/R payments and manage overdue invoices within agreed terms.
- Innovate operational processes to enhance work efficiency and improve sales/profit margins.
- Ensure AR/AP entries are completed accurately within the given timeframe.
- Optimize shipping costs through effective contract negotiations and budget management.
- Support, motivate, and encourage teamwork within the workforce to meet productivity targets.
- Oversee agents and manage processes that support the customer's import and export needs.
- Prepare and share weekly, monthly, and quarterly reports with customers and headquarters.
- Maintain accurate and comprehensive records and prepare reports related to all forwarding activities.
- Compile and present reports, synthesizing necessary data.
