Pressed4Time - Tempe, AZ

posted 24 days ago

Full-time - Entry Level
Tempe, AZ
Administrative and Support Services

About the position

The Logistics Operations Coordinator plays a crucial role in ensuring efficient freight delivery and customer satisfaction. This position involves managing drivers, scheduling deliveries, and providing excellent customer service while working in a fast-paced environment. The role requires effective communication and the ability to multitask, with a focus on operational excellence and teamwork.

Responsibilities

  • Scheduling and managing drivers for freight deliveries or collections.
  • Providing excellent customer service by communicating freight details, pickup and drop-off times to customers via various channels.
  • Assigning driver's orders and ensuring timely deliveries under the guidance of the Dispatch Manager.
  • Identifying traffic problems and creating corrective action plans to ensure timely results.
  • Proactively troubleshooting logistical challenges as they arise.
  • Building professional relationships with drivers and customers, and communicating positive messages.
  • Planning routes for drivers and handling on-demand orders.
  • Inputting data into the computer system to ensure job updates are accurate and complete.
  • Providing hands-on assistance to drivers when necessary, including unloading vans/trucks in the warehouse.
  • Responding promptly to emails, calls, and instant messages.

Requirements

  • High School diploma or GED.
  • Detail-oriented with a focus on continuous improvement.
  • Strong communication and interpersonal skills.
  • Exceptional problem-solving and multi-tasking abilities.
  • Proficient in Microsoft Office and dispatching systems.
  • Ability to input information rapidly into a dispatching system, with a typing speed of at least 40 wpm.
  • Strong organizational skills.
  • Ability to handle stressful situations calmly.

Nice-to-haves

  • Experience in On Demand Logistics (2 years preferred).
  • Forklift operation experience.

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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