Logistics Operations Coordinator - Weekend

$41,600 - $47,840/Yr

Pressed4Time - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

Administrative and Support Services

About the position

The Logistics Operations Coordinator plays a crucial role in ensuring efficient freight delivery and customer satisfaction. This position involves managing drivers, scheduling deliveries, and providing excellent customer service while working in a fast-paced environment. The role requires effective communication and the ability to multitask, with a focus on operational excellence and teamwork.

Responsibilities

• Scheduling and managing drivers for freight deliveries or collections.
• Providing excellent customer service by communicating freight details, pickup and drop-off times to customers via various channels.
• Assigning driver's orders and ensuring timely deliveries under the guidance of the Dispatch Manager.
• Identifying traffic problems and creating corrective action plans to ensure timely results.
• Proactively troubleshooting logistical challenges as they arise.
• Building professional relationships with drivers and customers, and communicating positive messages.
• Planning routes for drivers and handling on-demand orders.
• Inputting data into the computer system to ensure job updates are accurate and complete.
• Providing hands-on assistance to drivers when necessary, including unloading vans/trucks in the warehouse.
• Responding promptly to emails, calls, and instant messages.

Requirements

• High School diploma or GED.
• Detail-oriented with a focus on continuous improvement.
• Strong communication and interpersonal skills.
• Exceptional problem-solving and multi-tasking abilities.
• Proficient in Microsoft Office and dispatching systems.
• Ability to input information rapidly into a dispatching system, with a typing speed of at least 40 wpm.
• Strong organizational skills.
• Ability to handle stressful situations calmly.

Nice-to-haves

• Experience in On Demand Logistics (2 years preferred).
• Forklift operation experience.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance