Logistics Operations Coordinator

$43,680 - $43,680/Yr

Ryder - Norwood, MA

Full-time - Entry Level

Norwood, MA

251-500 employees

Rental and Leasing Services

About the position

The Operations Coordinator is responsible for overseeing client and driver activities within the Supply Chain Solutions division. This role involves managing communication, ensuring documentation for equipment pick-up and delivery is in order, and addressing any issues that arise during the logistics process. The position requires a proactive approach to scheduling, monitoring, and problem-solving to ensure efficient operations.

Responsibilities

• Schedule with customers regarding their delivery and pickups of their equipment.
• Communicate with drivers regarding freight details, delivery or pickup times, special handling requests, important notices and announcements, and other relevant information.
• Monitor driver location and performance on routes.
• Promptly notify customers of potential delays and issues in advance.
• Prepare dispatch documents, as well as generating freight bills and invoices.
• Address minor delivery and pick-up issues raised by drivers, customers, and brokers.
• Document work performed; maintain accurate, organized, and detailed records regarding dispatched calls, driver routes, route changes.
• Schedule and dispatch drivers and vehicles to appropriate locations according to predetermined zones, customer requests or immediate needs as well as accommodating route changes as needed.
• Relay information via phone, email or text message.
• Speak with supervisors or customers to resolve problems, requests for services or equipment.
• Organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed.
• Assist training new drivers on processes.
• Ensure that daily driver paperwork is accurate and inputted correctly.
• Investigate customer complaints with regard to transportation-associated issues.
• Complete additional tasks as requested by management.

Requirements

• Bachelor's degree preferred.
• One (1) year or more experience in logistics or transportation.

Nice-to-haves

• Operations background (Logistics and/or Transportation)
• Meets corporate competency model requirements
• Strong organization skills
• Ability to understand and follow work procedures
• Excellent communication skills (verbal and written)
• Ability to build professional relationships
• Practical learning skills

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave