Logistics Operations Manager

$95,000 - $105,000/Yr

Specialized Recruiting Group - Whitmore Lake, MI

Full-time - Mid Level

Whitmore Lake, MI

Administrative and Support Services

About the position

The Logistics Operations Manager will oversee daily operations at the Whitmore Lake location and a nearby client site, managing a team of 10 employees. The role focuses on ensuring smooth warehouse operations, including shipping and receiving, while implementing strategies to meet operational goals and customer expectations.

Responsibilities

• Supervise and coordinate daily warehouse operations, including shipping, receiving, and overall logistics.
• Ensure alignment with customer shipping expectations and contract metrics.
• Train, coach, and oversee both exempt and hourly employees, monitoring work quality and making performance-based decisions.
• Define and implement new strategies with the site manager to meet operational goals and customer expectations.
• Focus on LEAN techniques, quality management processes, and cost control to drive business growth and profitability.
• Continuously assess current practices, drive improvements, and develop corrective action plans for any performance shortfalls.
• Maintain a safe work environment while fostering a positive, team-oriented culture.
• Manage employee relations issues, administer corrective action, and develop staff per organizational policies and regulations.
• Schedule staff across all shifts and locations to ensure workload is properly balanced.
• Maintain documentation for departmental processes, ensuring compliance and employee understanding of procedures.
• Ensure workers follow safety protocols and that the workflow runs smoothly.
• Track and monitor productivity and cost metrics (KPIs) to achieve targets and optimize operational efficiency.
• Serve as the primary point of contact for both internal and external customers, ensuring customer needs are met.
• Lead by example and help establish a world-class logistics operation.
• Regularly collaborate with cross-functional teams and leadership to resolve any issues.

Requirements

• 5-10 years of managerial experience in logistics or warehousing within a third-party logistics warehouse (a relevant degree can substitute for experience).
• Bachelor's degree in Business Administration, Supply Chain, Industrial Management, Engineering, or related field preferred.
• Proven experience in process improvement, LEAN techniques, and operational efficiency in logistics.
• Hands-on knowledge of shipping, receiving, and warehouse management processes.
• Strong interpersonal and communication skills, with experience in team development and employee relations.
• Experience with financial management, warehouse operations, transportation, and customer relationship management.
• Proficiency with ERP/MRP/WMS systems (SAP, Cargowise) and Microsoft Office Suite (especially Excel).
• Experience managing KPIs and achieving cost control in warehouse operations.
• Forklift certification is a plus (sit-down and stand-up).
• Must be able to lift and move up to 50lbs unassisted.

Nice-to-haves

• Forklift certification (sit-down and stand-up) is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance