Logistics / Sales Operations Coordinator

$41,600 - $49,920/Yr

Tricom Quest - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

Administrative and Support Services

About the position

The Logistics / Sales Operations Coordinator will oversee inbound and outbound shipments at a manufacturing company's Long Beach distribution center. This role is essential in ensuring timely processing of orders and maintaining high customer satisfaction in a fast-paced office and warehouse environment.

Responsibilities

• Processing inbound and outbound shipments to the company's wholesale customers and E-Commerce orders.
• Addressing and correcting any delivery delays immediately to maintain customer satisfaction.
• Working within ERP and WMS to allocate, transfer, and process all order types.
• Communicating directly with the Customer Service Team to resolve any issues with orders.
• Upholding the company's same-day shipping promise to customers.
• Coordinating UPS, FedEx, and other carriers or drop trailers as needed.
• Uploading shipment tracking information manually and in a timely manner when needed.
• Managing reporting to verify all E-Commerce orders have been fulfilled in a timely manner.
• Researching and resolving any errors or issues delaying order fulfillment.
• Maintaining excellent interdepartmental communication.
• Processing all paperwork for logistics coordination and assisting with any related duties that may be assigned.

Requirements

• Bachelor's Degree
• 1-2 years of Logistics Coordination Experience is a big plus (Purchase Orders (PO's) and schedule tracking duties)
• Familiarity with shipments to large, national retailers
• Experience with ERP and WMS systems, FedEx/UPS software is a plus
• Strong organizational and problem-solving skills with keen attention to detail
• Ability to work under pressure and meet tight deadlines
• Excellent communication and teamwork skills
• Proficiency in Microsoft Suites (Word / Excel)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)