Logistics Specialist / Customer Service (Irricana)

Tiger-Sul Products - Atmore, AL

Full-time

Atmore, AL

Chemical Manufacturing

About the position

The Logistics Specialist / Customer Service role at Tiger-Sul Products involves coordinating and managing the transportation of products from the Irricana and Stockton facilities to customers. This position requires effective communication and organizational skills to ensure timely and cost-effective delivery while providing backup support for customer service operations.

Responsibilities

• Coordinating and dispatching loads to customers and carriers via rail, ocean, and truck.
• Managing multiple freight providers and freight lanes.
• Selecting and approving the most cost-effective freight lane by load.
• Managing and staying within the approved freight budget.
• Ensuring a high level of service is provided to both internal and external customers by phone, email, and in person.
• Maintaining accurate records of shipments, freight rates, and customs documents.
• Auditing freight bills and ensuring that all customs brokers and carrier invoices are correct and accurate.
• Managing vendor lists by continually finding and adding new cost-effective vendors and ensuring high levels of customer service.
• Ensuring that all transportation activities are handled in a safe and legally compliant manner with Customs, DOT, and all applicable regulatory authorities.
• Providing order desk and customer service backup.
• Performing other duties as required.

Requirements

• Some college or industry experience equivalent.
• Experience with truck dispatch.
• Familiarity with requirements for booking freight.
• Freight forwarding experience required to ship between Canada and the US.
• Overall logistics experience of at least 5 years.
• Good oral and written communication skills.
• Demonstrated ability to manage change.
• Strong interpersonal skills.
• Working knowledge of business financial statements preferred.
• Computer skills including working knowledge of Microsoft Office.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance