Logistics Support

$37,440 - $43,680/Yr

Randstad - Lexington, KY

Full-time - Mid Level

Lexington, KY

Administrative and Support Services

About the position

The Logistics Support Specialist will play a crucial role in managing and optimizing logistics and supply chain processes. This temporary position focuses on providing outstanding support to clients, enhancing customer satisfaction through effective account management and CRM expertise. The role requires analytical skills and a proactive approach to solve logistical challenges, contributing to the company's growth and success.

Responsibilities

• Act as the primary point of contact for clients, managing inquiries, concerns, and requests with a solution-oriented approach.
• Utilize CRM tools to monitor, analyze, and report on customer interactions and logistics performance, ensuring a seamless flow of information.
• Collaborate with cross-functional teams, including warehouse, transportation, and sales, to ensure efficient operations and the timely delivery of goods.
• Develop and maintain relationships with clients through regular communication, updates, and follow-ups, enhancing customer satisfaction and retention.
• Identify opportunities for process improvements and cost reduction, contributing to the overall efficiency of the logistics operations.
• Handle account management responsibilities, including contract renewals, billing inquiries, and negotiation of terms, ensuring alignment with client needs and company goals.
• Stay updated on industry trends, technologies, and best practices to continuously improve service quality and operational efficiency.

Requirements

• High school diploma or GED
• 2 years of experience in logistics or related field
• Strong analytical skills
• Proficiency in CRM and account management
• Experience with order entry and supply chain processes

Benefits

• Health insurance
• 401(k)
• 401(k) matching