Looking for Bilingual Customer Service Agents!!! GROWTH POTENTIAL & PTO!

$29,120 - $29,120/Yr

Advanced Call Center Technologies - Mercedes, TX

Full-time - Entry Level

Mercedes, TX

1,001-5,000 employees

Administrative and Support Services

About the position

Advanced Call Center Technologies (ACT) is seeking energetic and motivated Bilingual Customer Service Representatives to join their team in Harlingen, TX. This full-time position offers a unique opportunity for growth and advancement within the company, which prides itself on a positive culture and employee ownership. The role involves assisting customers with various inquiries and providing exceptional service while utilizing strong communication and problem-solving skills.

Responsibilities

• Respond promptly to customer needs and solicit feedback to improve service.
• Maintain confidentiality and listen to others without interrupting.
• Speak clearly and persuasively in both positive and negative situations.
• Multi-task to document while speaking with the consumer.
• Demonstrate accuracy and thoroughness in work.
• Meet productivity standards and complete work in a timely manner.
• Follow instructions and respond to management direction.
• Other duties as requested by management.

Requirements

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• 1 year of call center experience preferred.
• Fluency in Spanish preferred.

Nice-to-haves

• Experience in negotiation techniques.
• Strong interpersonal communication skills.

Benefits

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid holidays
• Flexible schedules
• Opportunities for advancement
• Employee Ownership Program