Loss Mitigation Liaison (Inbound/Outbound Call Center - Mortgage Default/Foreclosure) - Hybrid

M&T Bank • Getzville, NY

391d • $43,555 - $72,613 • Hybrid

About The Position

The Loss Mitigation Liaison serves as the Single Point of Contact (SPOC) for mortgage loan borrowers facing delinquency or foreclosure. This role involves managing the loss mitigation process, including package collection, decision-making, and communication with borrowers regarding their options and the foreclosure process. The position requires compliance with relevant laws and regulations while providing excellent customer service and support to borrowers.

Requirements

• A combined 4 years' higher education and/or work experience.
• Minimum of 1 year collections or customer service experience.

Nice To Haves

• Call center experience
• Collections experience
• Insurance experience
• Excellent communication and customer service skills
• Proficiency with word processing and spreadsheet software
• Mortgage collections experience
• Knowledge of M&T systems

Responsibilities

• Take inbound and make outbound calls to mortgage loan borrowers who are delinquent or investigating loss mitigation options.
• Answer consumer questions regarding their accounts and document interactions in the mortgage servicing system.
• Understand investor's waterfall and required documents for loss mitigation.
• Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, including the rationale and options for appeal or re-application.
• Explain liquidation options and the foreclosure process as necessary.
• Adhere to compliance and operational risk controls according to company and regulatory standards.
• Maintain internal control standards and implement audit points and regulatory issues as applicable.
• Promote a diverse environment that reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Competitive pay based on experience and skills
• Hybrid working model after training
• Training provided on-site for the first month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed