NewRezposted about 1 month ago
Full-time - Entry Level
Houston, TX
Credit Intermediation and Related Activities
About the position
Do you enjoy negotiating, solving problems, and helping others? We need enthusiastic and success-driven telephone professionals to join our Loss Mitigation Frontline team. The ideal candidate can see the big picture in any situation, enjoys a job with a high degree of customer contact, has a sales and entrepreneurial mindset and can handle any homeowner situation with composure and empathy. We are a growing company who takes pride in rewarding our top performers with both advancement opportunities and a lucrative bonus structure. We're looking for assertive, well-spoken, and compassionate negotiators who are dependable, service-minded, and results-oriented.
Responsibilities
- Use manual and automated calling strategies to locate and contact delinquent homeowners
- Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
- Keep servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated
- Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu
- Establish initial contact with homeowner via telephone or written correspondence
- Communicate effectively through verbal and written means
- Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc.
- Review and negotiate liens and judgements to help clear the title and protect the homeowner and investors interest in the property
- Analyze and underwrite the borrower's income through review of documents to determine and recommend the most feasible and appropriate solution for the homeowner
- Address any homeowner question or concern and handle escalated files appropriately
- Contribute to the progress of the department by understanding and positively impacting the measurements used to define success
- Certify that all required actions have taken place prior to completing a foreclosure sale
- Ensure all calls and loss mitigation efforts are compliant with company policies and procedures
- Interact with a diverse audience including investors, production staff, and homeowners
- Perform other duties as assigned or necessary
- Willing to work overtime as well as weekends.
Requirements
- English fluency required; Spanish fluency a plus
- Exceptional negotiation skills
- Outstanding telephone and written communication skills
- An entrepreneurial, sales-oriented business mindset
- Familiarity with Internet-based search techniques (including the use of skip-tracing solutions)
- Ability to maintain professional conduct when dealing with people of any mood or personality type
- Familiarity with lending-related terminology and processes, especially related to mortgage delinquency
- Excellent reasoning and research skills; ability to see the 'big picture' and manage the details
- Ability to safeguard confidential customer and company information
- Solid work ethic, high integrity, positive attitude, and strong attention to detail
- Ability to follow instructions but work with minimal direct supervision
- Excellent keyboarding skills
- Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.)
- Ability to remain stationary (mostly in a sitting position) for long periods of time.
Nice-to-haves
- College degree (preferred, but not required)
- Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required)
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- Newrez Employee Emergency and Disaster Fund
- 1 Volunteer Time Off (VTO) day
- Employee Matching Gifts Program
- Newrez Grants Program
