Loss Mitigation Specialist

Full-time

Greenville, SC

Credit Intermediation and Related Activities

About the position

The Loss Mitigation Specialist will be responsible for minimizing financial loss for the company by effectively managing distressed accounts and working with customers to develop solutions. Ideal candidates will be highly skilled at analyzing and understanding the big picture and creatively finding solutions. This candidate will have exceptional attention to detail and be able to communicate effectively and efficiently with customers, exhibiting empathy and compassion while finding the best solution.

Responsibilities

• Identify, review and analyze delinquent accounts to assess risk and potential loss
• Call and connect with customers to talk through their financial situation
• Develop and propose tailored repayment plans or modification solutions
• Negotiate terms with customers to reach mutually beneficial agreements
• Maintain accurate and detailed records of all communications and transactions
• Collaborate with internal teams to ensure effective execution of mitigation strategies
• Regularly monitor and track the performance of modified accounts
• Perform other related duties as required and assigned.

Requirements

• Exceptional attention to detail and critical thinking skills
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Proficient with Microsoft Office
• Knowledge of relevant regulations and compliance standards

Nice-to-haves

• Bachelor's degree in finance, business, or a related field preferred
• Proven experience in loss mitigation, collections, or loan modification