LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Kroger - Jonesboro, GA

Full-time

Jonesboro, GA

Food and Beverage Retailers

About the position

The Loss Prevention/Customer Engagement Specialist is responsible for providing exceptional customer service while ensuring the safety and security of the store environment. This role involves engaging with customers as they enter and exit the store, assisting with electronic article surveillance, and maintaining a welcoming atmosphere that reflects the company's core values.

Responsibilities

• Model customer 1st behavior and encourage other associates to deliver excellent customer service.
• Acknowledge customers in a friendly manner as they enter and exit the store.
• Maneuver in the store's entry and exit areas.
• Politely ask customers to see their receipt for non-bagged items and direct them to registers when non-bagged items are observed.
• Respond to activations of Electronic Article Surveillance (EAS) systems.
• Assist customers with deactivation of EAS devices.
• Answer customer questions concerning the location of items or sections within the store.
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior.
• Assist customers with bascarts that may lock up with Purcheck.
• Report safety concerns to supervisor.
• Comply with corporate policies and promote/follow company initiatives.
• Maintain flexibility to work any shift.

Requirements

• Minimum - High School Diploma or GED.
• Strong attention to detail.
• Strong critical thinking skills and ability to draw conclusions.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Ability to work in a fast-paced environment.
• Ability to work within strict time frames/resolute deadlines.

Nice-to-haves

• Ability to speak a second language.
• Knowledge of Kroger policies, procedures, and organizational structure.