Loss Prevention Customer Service Associate II (Downtown, Miami)

$27,144 - $37,960/Yr

Marshalls - Miami, FL

Full-time - Entry Level

Miami, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Loss Prevention Customer Service Associate II at Marshalls plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive shopping experience for customers while ensuring the safety of the store environment. The associate is responsible for adhering to company policies, wearing a body-worn camera, and exercising sound judgment in decision-making to protect the company brand.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a complete company-approved uniform including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a company-issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload effectively.
• Ability to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance for eligible employees
• HSA and health care FSA options
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance