Sierra - Littleton, CO

posted about 2 months ago

Full-time - Entry Level
Littleton, CO
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

At Sierra, the thrill of the find is just as important as the adventure that follows. Working here means being part of an environment filled with endless possibilities, where employees are empowered to think on their feet, evolve processes, and embrace the unknown. As a Loss Prevention Customer Service Associate II, you will play a crucial role in supporting the District Loss Prevention Manager and Store Management by executing core responsibilities that focus on acting as a visual deterrent to prevent potential loss and dishonesty. This position requires wearing a body-worn camera and maintaining a strong partnership with store teams and loss prevention to ensure a positive shopping experience for customers. Your responsibilities will include exercising sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand. You will adhere to Company policies and maintain the culture and values of the organization. A key aspect of your role will be to maintain a professional stance in the designated area at the front of the store, acting as a visual deterrent against theft. You will also be responsible for greeting customers, demonstrating courtesy and respect, and responding to customer requests for assistance by referring them to store management or customer service via a Company-issued radio. In addition, you will observe and report any suspicious behavior or critical incidents to loss prevention or store management, perform a closing safety sweep of the store with a member of management, and document required incidents in the AIIM Case Management system. This position is ideal for individuals who possess strong verbal and written communication skills, sound decision-making abilities, and the initiative to perform well independently. You will need to prioritize and organize your workload effectively and be able to stand for long periods of time. If you are looking for a role that combines customer service with loss prevention, this is the opportunity for you.

Responsibilities

  • Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
  • Act as a visual deterrent to prevent potential loss and dishonesty.
  • Wear a body-worn camera as part of the uniform.
  • Greet customers appropriately and demonstrate courtesy and respect.
  • Establish and maintain a position at the front of the store or in a department.
  • Respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio.
  • Observe and report any suspicious behavior or critical incidents to LP or store management.
  • Perform a closing safety sweep of the store with a member of management.
  • Adhere to all Company Policy and Procedure.
  • Document required incidents in AIIM Case Management.
  • Perform other duties as assigned.

Requirements

  • Strong verbal and written communication skills.
  • Sound decision-making skills.
  • Ability to take initiative and perform well independently.
  • Prioritize and organize workload effectively.
  • Able to stand for long periods of time.
  • 0-2 years of retail or security experience.

Nice-to-haves

  • Experience in retail or security environments.

Benefits

  • Paid parental leave
  • Health savings account
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Adoption assistance
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Employee discount
  • Life insurance
  • Referral program
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