Loss Prevention Customer Service Associate II

$29,848 - $37,960/Yr

TJX - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

General Merchandise Retailers

About the position

The position involves supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty in the store. The role emphasizes maintaining a positive customer shopping experience while ensuring safety and adherence to company policies. The employee will wear a body-worn camera and engage with customers, demonstrating courtesy and respect, while also observing and reporting suspicious behavior.

Responsibilities

• Support the District Loss Prevention Manager and Store Management.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a body-worn camera as part of the uniform.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all Company Policy and Procedure.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• HSA and health care FSA options
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance