TJX - Hemet, CA
posted about 2 months ago
The Customer Service Associate (Tactical Uniform) at TJX Companies is a vital role focused on delivering exceptional customer engagement at the front of the store. This position requires the associate to wear a company-issued tactical uniform, which includes a tactical vest and a black shirt, while providing a professional presence in the designated area. The associate will utilize a body-worn camera to document specific events related to critical incidents, ensuring compliance with legal, safety, and training protocols. This role is essential in maintaining a secure and welcoming environment for customers and staff alike. In addition to customer engagement, the CSA (Tactical Uniform) is responsible for responding to customer inquiries and managing situations that arise at the merchandise protection pedestal. The associate must adhere to company policies regarding the use of the body-worn camera and accurately document incidents in the case management system. The position requires a proactive approach to customer service, with an emphasis on sound judgment and effective communication skills. Candidates for this role should possess basic computer skills, time management abilities, and investigative or analytical skills. The ability to adapt to changing situations and work collaboratively with colleagues and supervisors is crucial. The CSA must also be flexible in their scheduling to meet the needs of the business, which may include working evenings and weekends. This position is ideal for individuals with 0-2 years of retail or security experience who are looking to grow their careers in a supportive and inclusive environment.