Marshalls - San Francisco, CA
posted about 2 months ago
As a Loss Prevention Customer Service Associate II at Marshalls, you will play a crucial role in supporting the District Loss Prevention Manager and Store Management. Your primary responsibilities will focus on acting as a visual deterrent to prevent potential loss and dishonesty within the store. This position requires you to wear a body-worn camera and maintain a professional demeanor while ensuring a positive shopping experience for customers. You will be expected to exercise sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand. Adhering to Company policies and supporting the Company culture and values is paramount in this role. Your duties will include maintaining a proper stance in the designated area at the front of the store, greeting customers with courtesy and respect, and establishing a strong presence either at the front of the store or within a department. You will respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio. Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management is essential. Additionally, you will perform a closing safety sweep of the store with a member of management and document required incidents in the AIIM Case Management system. Other duties may be assigned as necessary, contributing to the overall safety and security of the store environment.