Loss Prevention Customer Service Associate

$27,040 - $34,840/Yr

TJX - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

251-500 employees

General Merchandise Retailers

About the position

The position at HomeGoods focuses on enhancing the customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. The role involves engaging with customers, deterring theft through effective communication, and supporting operational procedures to ensure a safe and positive shopping environment. Employees are encouraged to contribute to a culture of honesty and integrity while achieving store goals related to shrink reduction.

Responsibilities

• Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
• Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
• Provides timely, courteous, and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance