Loss Prevention Officer | FT Overnight

About the position

The Loss Prevention Officer at Omni Hotels & Resorts is responsible for maintaining a safe and secure environment for guests, associates, and hotel property. This role involves patrolling the hotel, responding to safety and security calls, conducting investigations, and ensuring compliance with safety procedures. The position requires effective communication and the ability to handle stressful situations professionally.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Requirements

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Must be 21 or older as you will be working with Alcohol.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.