Loss Prevention Officer Iii - Monday-Friday, 1:00pm to 9:00 PM

New Balance Athletics

Full-time - Mid Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Loss Prevention Officer III at New Balance is responsible for ensuring compliance with security, safety, and property policies across various locations. This role involves monitoring alarm signals, responding to incidents, and providing customer service while managing security programs and systems. The officer will work closely with the Loss Prevention Supervisor and Team Lead to maintain a secure environment and assist in training new security personnel.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Respond to local incidents in person, making critical decisions and controlling situations.
• Control local access from front desk security posts and navigate visitor management software.
• Manage one or more security programs such as photo ID enforcement and emergency evacuation planning.
• Monitor and respond to door alarm and card swipe activity for multiple locations.
• Access video for live monitoring and recorded playback across various locations.
• Interpret intrusion alarm system operations and assist customers with keypad operation.
• Track daily work-based activities using incident management software.
• Serve as service coordinator for security systems and troubleshoot equipment issues.
• Review and prioritize incoming incident reports and service requests.
• Assist with training new contract security officers.
• Perform container inspections and report discrepancies in compliance with CTPAT program.
• Conduct interior and exterior patrols to ensure compliance with safety and security policies.
• Open and close buildings as scheduled and participate in fire protection programs.
• Assist in crime prevention and confidential investigative work as directed.

Requirements

• Minimum 3-5 years of security or technology-based experience.
• Skill with computers and Microsoft Office applications.
• Knowledge and/or experience with computer networking.
• Proficient in navigating multiple software-based security systems.
• Knowledge of security systems operations and maintenance.
• End user knowledge and experience with security systems; administrator experience is desirable.
• Professional email communication and report writing proficiency.
• Ability to speak or understand Spanish is an advantage.
• Valid driver's license, vehicle, and phone required.
• Ability to conduct extensive interior and exterior walking patrols.

Nice-to-haves

• Ability to speak or understand Spanish is an advantage.

Benefits

• Comprehensive medical insurance options including dental and vision.
• Life insurance and 401K benefits.
• Tuition reimbursement and online learning opportunities.
• $100 monthly student loan support and mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• 4 weeks of vacation and 12 holidays.
• Generous parental leave policies.