Loss Prevention Specialist

About the position

The Loss Prevention Specialist (LPS) is a crucial hourly associate role within Amazon Operations, responsible for overseeing security services and protecting various assets, including lives, buildings, equipment, inventory, data, and intellectual property within a designated facility. The LPS plays a vital role in supporting the Operational team and collaborating with cross-functional teams throughout the organization. This position is site-based and reports directly to the Loss Prevention Site Lead, who is accountable for the facility's overall security operations. In this role, the LPS will lead and conduct investigations related to theft, fraud, and workplace violence or critical incidents. They are expected to prepare comprehensive reports on these incidents and implement policy guidance, education, and mitigation strategies to meet business demands effectively. The LPS serves as a liaison and subject matter expert in security and crisis management for site leadership, ensuring they are informed about key issues, strategies, and departmental performance. The LPS will analyze data, conduct audits, and identify trends to create actionable plans aimed at mitigating risks. Maintaining confidentiality in matters involving security and personnel issues is paramount. The role requires effective partnerships with internal customers to evaluate current and future security services, processes, and initiatives. Additionally, the LPS will develop strategies for alarm reduction and conduct diagnostics on problematic security devices, ensuring effective communication with both internal and external partners. Training and orienting new associates in loss prevention culture is also a key responsibility. The LPS will continuously improve physical security, processes, standards, training, and policies to support future growth. They will ensure compliance with internal controls related to Sarbanes Oxley (SOX) requirements, particularly concerning data center access controls, inventory control, and record-keeping. Promoting and executing security best practices is essential, as is auditing the physical security infrastructure, including intrusion detection systems, access control, and surveillance cameras. The position requires working in an industrial environment, which may involve walking up to 5 miles a day and lifting up to 20 lbs, with or without reasonable accommodation. As a member of the AMER Region Loss Prevention Team, the LPS will collaborate with various site and regional leaders across multiple operational disciplines to drive efficiency and loss reduction efforts. The role also involves working weekends and/or overnight shifts as necessary, reflecting the dynamic nature of security operations at Amazon.

Responsibilities

• Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents
• Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement
• Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands
• Serve as department's liaison and security/crisis management subject matter expert for site leadership
• Analyze data, conduct audits and identify trends to create actionable plans to mitigate risk
• Maintain confidentiality in matters involving security and/or personnel issues in the workplace
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Develop strategies for alarm reduction and conduct system diagnostics for problematic devices
• Accurately communicate verbally and in written form to a broad customer base
• Train and orient new Associates in LP culture
• Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth
• Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping
• Promote and execute security best practices
• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure functionality of all systems
• Work weekends and/or overnight shifts as necessary
• Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation

Requirements

• High school or equivalent diploma
• 1+ years of experience in security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance, or a bachelor's degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate
• Experience with MS Office Professional Suite, including using Microsoft Excel to manipulate and analyze data
• Workplace Violence and/or Business Continuity experience
• Analytical experience in performance-based, action and results-oriented setting

Nice-to-haves

• Demonstrated ability to work independently with off-site supervision
• Demonstrated ability to engage with others at all levels
• Strong oral and written communication skills
• Comfortable working in a fast-paced and multi-tasking environment
• 1+ year of leadership or management experience
• Professional credentials in Loss Prevention, such as Wicklander and Zulawski certification
• Experience with warehouse or distribution center services
• Experience conducting internal or external interviews
• Familiarity with Lean Six Sigma concepts desired and certification
• Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, Access, Exception-Based Reporting, etc.
• Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques

Benefits

• Health insurance coverage
• 401k benefit for retirement savings plan
• Paid holidays
• Paid time off for volunteering activities
• Professional development opportunities
• Diversity and inclusion programs