LOSS PREVENTION TACTICAL CUSTOMER SERVICE ASSOCIATE

$31,200 - $37,960/Yr

TJX - Boston, MA

Full-time - Entry Level

Boston, MA

501-1,000 employees

General Merchandise Retailers

About the position

The Loss Prevention Tactical Customer Service Associate at Marshalls plays a crucial role in supporting the District Loss Prevention Manager and Store Management. This position focuses on acting as a visual deterrent to prevent potential loss and dishonesty while ensuring a positive shopping experience for customers. The associate is responsible for maintaining safety, adhering to company policies, and fostering a strong partnership with store teams and loss prevention.

Responsibilities

• Act as a visual deterrent to prevent potential loss/dishonesty.
• Maintain a proper and professional stance in the designated area at the front of the store.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all Company Policy and Procedure.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance