Lot Technician/Service Writer

Full-time - Entry Level

Altoona, IA

Merchant Wholesalers, Durable Goods

About the position

The Lot Technician/Service Writer position at Nationwide Trailers involves serving as the primary point of contact for customers, effectively communicating their service needs to technicians. The role requires a strong understanding of trailer repair processes and excellent interpersonal skills to ensure a positive customer experience. Responsibilities include greeting customers, preparing service orders, and maintaining a clean work environment.

Responsibilities

• Greet customers and assess their service needs by asking relevant questions regarding trailer issues.
• Prepare detailed service orders that outline the customer's concerns and recommended services.
• Communicate effectively with service technicians to relay customer information and ensure timely completion of repairs.
• Provide accurate estimates for services and repairs, keeping customers informed throughout the process.
• Handle cash transactions and maintain accurate records of services rendered.
• Follow up with customers post-service to ensure satisfaction and address any additional concerns.
• Maintain a clean and organized work environment, adhering to safety protocols.

Requirements

• Strong knowledge of service processes, including air brake systems, tire service, brake repair, and general trailer maintenance.
• Experience in trailer repair or as a service technician is highly desirable.
• Proficient in cash handling and sales techniques to effectively manage transactions and promote additional services.
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers.
• Strong problem-solving abilities and attention to detail to accurately assess customer needs and recommend appropriate services.
• Ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Retirement plan