Lottery Technical Support Quality Assurance Analyst 1 -- Revenue - Lottery Commission, Kanawha Co.

$34,261 - $63,382/Yr

State Of West Virginia

Part-time - Entry Level

Executive, Legislative, and Other General Government Support

About the position

The Lottery Technical Support Quality Assurance Analyst 1 position within the Revenue - Lottery Commission in Kanawha County, WV, is a full-time permanent role focused on ensuring the functionality and quality of lottery games and platforms. The primary responsibilities include executing test cases, scripts, and scenarios to verify the performance of various lottery systems. The analyst will learn to identify and document any flaws, glitches, or issues encountered during testing, collaborating closely with both the Lottery and vendor QA teams to reproduce and troubleshoot reported problems and defects. In addition to testing, the analyst will analyze data related to game outcomes, payout structures, and player behavior, generating reports that summarize findings and provide recommendations for improvement. The role also involves reviewing software requirements and contributing input during the creation of testing plans and scripts. Documentation is a key aspect of this position, as the analyst will be responsible for recording test cases, procedures, and results for future reference. Effective communication of findings, recommendations, and issues to relevant stakeholders is essential. Furthermore, the analyst will test user interfaces for usability, functionality, and consistency across various gaming devices and platforms. Candidates should be aware that they will undergo an extensive background investigation by the WV Lottery Security Division, and any individual with a conviction related to lottery law violations, felonies, or crimes associated with theft or gambling will not be eligible for employment. Applicants must ensure their application is detailed and complete, as their eligible score will be based on the information provided. Additionally, verification of post-high school education through official transcripts or diplomas is required by the closing date of the posting. This position is critical in maintaining the integrity and quality of lottery operations, ensuring that all systems function correctly and meet the necessary standards for user experience and compliance.

Responsibilities

• Execute test cases, scripts, and scenarios to verify the functionality of lottery games and platforms.
• Identify and document any flaws, glitches, or issues encountered during testing.
• Collaborate with the Lottery and vendor QA teams to reproduce and troubleshoot reported problems and defects.
• Analyze data related to game outcomes, payout structures, and player behavior.
• Generate reports summarizing analysis findings and recommendations for improvement.
• Review software requirements and provide input when testing plans and scripts are created.
• Document test cases, procedures, and results for future reference.
• Communicate findings, recommendations, and issues to relevant stakeholders.
• Test user interfaces for usability, functionality, and consistency across gaming devices and platforms.

Requirements

• Associate's degree from an accredited college or university.
• Two (2) years of full-time or equivalent part-time paid experience in computer science, computer information systems, information technology, computer engineering, electronics, network engineering, or computer systems quality assurance may substitute for the training requirement.