Low Voltage/Data Center Technician

$62,400 - $72,800/Yr

Integrated Electrical Systems Communications - Folsom, CA

Full-time - Entry Level

Folsom, CA

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Low Voltage/Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities. This role involves driving data center best practices and industry standards into working processes and procedures, ensuring a safe and secure operating environment, and providing technical support for hardware and network installations.

Responsibilities

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Perform hardware installation MACs, including device labeling, power connectivity, and network cable connectivity
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting, and break-fix
• Manage asset management, auditing, and daily work log/ticket tracking
• Provide smart-hands assistance for multiple customers at various sites within specified SLA response times
• Maintain a safe and secure operating environment within the data center and report any violations
• Ensure detailed documentation and record keeping
• Maintain site security protocols, badging requirements, and data protection procedures
• Log, secure, and document all media storage devices to ensure compliance with retention practices
• Demonstrate strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing
• Coordinate equipment/material receiving, shipping, and RMA processing support as required
• Provide vendor and security escorts as needed
• Perform general cleaning on raised floor, cabinet/rack exterior surfaces, and work benches
• Support standard and emergency operating procedures for the data center
• Provide status reporting regarding Data Center service availability, performance, and capacity utilization
• Conduct daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules according to project plans
• Perform on-call duties as needed

Requirements

• 2+ years working in data centers, operations, or related technical field
• General knowledge of server/network equipment and software support configurations
• Basic understanding of AC/DC power principles and data center power distribution
• Strong aptitude for independent working environment and high productivity rate
• Proven problem-solving skills and critical thinking skills
• Ability to effectively read, write, and give oral presentations
• Must be able to work at heights, off of a ladder, and in confined spaces
• Ability to lift up to 50 pounds and move up to 75 pounds
• Excellent communication and customer relationship skills
• High School diploma or GED equivalency

Nice-to-haves

• Any server, OS, Network or data center certifications are a plus
• Proficiency with Microsoft Office (Word, Excel)

Benefits

• Competitive hourly wage of $30 - $35
• Opportunities for professional development
• Supportive work environment
• Health and wellness programs