Low Voltage - Service Technician

Afl - Dallas, TX

Full-time - Mid Level

Dallas, TX

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Service Technician is responsible for troubleshooting, diagnosing, and repairing telecommunications and data/IT equipment at client locations. This role requires a strong technical background in low voltage systems, including fiber optic and copper cabling, and involves traveling to various sites to ensure high-quality customer service and effective installation of telecommunication solutions. The technician is expected to work with minimal supervision and may lead teams on specific projects.

Responsibilities

• Maintain a clean, neat, professional appearance while wearing the company uniform during project duties.
• Travel to client sites to troubleshoot, diagnose, and resolve telecommunications and data/IT equipment issues.
• Install both copper and fiber optic cable properly.
• Terminate copper cable (Cat5e, Cat6, etc.) correctly.
• Create and install labels accurately.
• Perform all component and system testing as required.
• Complete assigned tasks in a timely manner.
• Understand basic wiring diagrams and installation instructions.
• Perform as crew leader when assigned, ensuring team members complete their tasks on time.
• Terminate common types of fiber optic fittings (SC, ST, LC) efficiently and to industry standards.
• Complete telecommunication room build-outs including rack construction and wire management.
• Articulate differences in testing requirements for various categories of copper media.
• Configure and set up test equipment for required tests on copper media.
• Perform and document optical attenuation tests on optical strands.
• Configure, operate, and analyze test data from Optical Time Domain Reflectometers.
• Understand and apply the National Electrical Code and Local Building Codes to low voltage projects.
• Ground and bond components according to project scope and industry standards.
• Train other technicians as needed.

Requirements

• 4 years of experience in the installation of cabling for telecom systems, TCP/IP networks, CCTV security, access control, and wireless solutions.
• Ability to install, terminate, and test low voltage and fiber optic cables.
• Strong understanding of low voltage infrastructure and related services.
• Valid driver's license.
• Finger and wrist dexterity, and hand/eye coordination.
• Ability to work from heights using proper fall protection.
• Proficient in using small hand tools and power tools.
• Ability to climb stairs, ladders, and scaffolds.
• Ability to walk, stand, bend, lift up to 50 lbs., and drive a vehicle.
• Proficient in MS Office, specifically Excel, Word, Visio, and PowerPoint.
• Excellent customer service skills.