Marshalls - Tamarac, FL
posted about 2 months ago
As a Customer Service Associate II at Marshalls, you will play a crucial role in supporting the District Loss Prevention Manager and Store Management. Your primary responsibilities will focus on acting as a visual deterrent to prevent potential loss and dishonesty, which includes wearing a body-worn camera. You will contribute to creating a positive shopping experience for customers while maintaining a strong partnership with store teams and loss prevention. This position requires sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand. You will adhere to company policies and support the company culture and values, maintaining a professional stance in your designated area at the front of the store. Your daily tasks will include greeting customers appropriately, demonstrating courtesy and respect, and establishing a position at the front of the store or in a department. You will respond to customer requests for assistance by referring them to store management or customer service via a company-issued radio. Additionally, you will observe and report any suspicious behavior or critical incidents to loss prevention or store management. Performing a closing safety sweep of the store with a member of management and documenting required incidents in the AIIM Case Management system are also part of your responsibilities. This role is ideal for individuals who are proactive, possess strong communication skills, and can manage their time effectively while standing for long periods.