LP Customer Service Associate II

$27,144 - $37,960/Yr

Marshalls - Springfield, PA

Full-time - Entry Level

Springfield, PA

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The LP Customer Service Associate II at Marshalls plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive shopping experience for customers while ensuring the safety of the store environment. The associate is responsible for adhering to company policies, maintaining a professional presence, and effectively communicating with customers and store teams.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a body worn camera as part of the uniform.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a company-issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all company policies and procedures.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritization and organization of workload with effective time management.
• Ability to stand for long periods of time.
• 0-2 years of retail or security experience.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with loss prevention techniques.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical, dental, and vision insurance for eligible employees
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program