LP Customer Service Associate II

$33,176 - $37,960/Yr

HomeGoods - Portland, OR

Full-time - Entry Level

Portland, OR

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The LP Customer Service Associate II at HomeGoods plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive customer shopping experience while ensuring safety and adherence to company policies. The associate will wear a body-worn camera and engage with customers, demonstrating courtesy and respect, while also observing and reporting any suspicious behavior.

Responsibilities

• Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure and document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount