LP Customer Service Associate II

$28,434 - $37,960/Yr

TJX - Rutland, VT

Full-time - Entry Level

Rutland, VT

501-1,000 employees

General Merchandise Retailers

About the position

The position involves supporting the District Loss Prevention Manager and Store Management at TJ Maxx by acting as a visual deterrent to prevent loss and dishonesty. The role focuses on maintaining a positive shopping experience for customers while ensuring safety and adherence to company policies. The associate will wear a body-worn camera and engage with customers, providing assistance and reporting suspicious behavior.

Responsibilities

• Act as a visual deterrent to prevent potential loss/dishonesty.
• Maintain a proper and professional stance in the designated area at the front of the store.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all Company Policy and Procedure.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance