LS - Operations Manager Job

Atlantic Aviation - Salt Lake City, UT

Full-time - Mid Level

Salt Lake City, UT

Support Activities for Transportation

About the position

The Operations Manager at Atlantic Aviation is responsible for overseeing the safety, productivity, service levels, and overall operational efficiency of the FBO Line Department. This role involves managing various operational employees, ensuring compliance with safety and operational standards, and fostering effective communication between departments to enhance customer service and operational effectiveness.

Responsibilities

• Directly manage all FBO Line Supervisors, CSR Supervisors, and indirectly other various operational employees.
• Develop and maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment.
• Ensure that departments and personnel have adequate resources and inventory to maintain safe and efficient operations, while facilitating a high level of customer service.
• Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA's 'Safety First' procedures.
• Be an expert in policies and tools employed by the company and ensure location compliance with all current operational and safety requirements and company standard operating procedures (SOP).
• Manage and ensure that all service operations are consistently conducted in accordance with policies and procedures.
• Manage personnel, equipment, and resources to ensure appropriate scheduling and cost control.
• Maintain a working knowledge of specific aircraft refueling instructions, ground marshalling, turning, loading, and unloading.
• Manage ground service, fueling, and hangar equipment/supplies to ensure all are in a safe working manner.
• Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate.
• Organize periodic departmental meetings and design other communication flows between staff and management.
• Coordinate facility maintenance and improvement initiatives.
• Initiate emergency and incident response procedures as required.

Requirements

• Bachelor's degree in a related field.