LTR Lead

$39,520 - $39,520/Yr

Sierra-At-Tahoe - Twin Bridges, CA

Full-time - Entry Level

Twin Bridges, CA

Professional, Scientific, and Technical Services

About the position

The Learn to Ride Center Lead at Sierra-at-Tahoe is responsible for assisting the Adult Ski & Ride School Manager in the daily operations of the Ski & Ride School. This role involves employee training, scheduling, monitoring rentals and lessons, and ensuring exceptional customer service for guests. The position requires a strong focus on safety, operational efficiency, and team collaboration in a dynamic outdoor environment.

Responsibilities

• Assist with day-to-day operations of the Ski & Ride School.
• Provide direction to staff to ensure goals and objectives are met.
• Train and support staff, providing feedback as necessary.
• Manage daily operational issues related to the Learn to Ride Center.
• Ensure accuracy in liability release forms and follow ASTM standards regarding bindings.
• Handle guest transactions courteously and efficiently.
• Perform accurate data entry into the rental equipment system and create end-of-day reports.
• Provide guests with information regarding rentals, lifts, and ski school products.
• Participate in maintaining cleanliness and safety of the resort.
• Meet service level objectives and department goals.

Requirements

• High school diploma or G.E.D. required.
• 1-3 months related experience or training preferred.
• Ability to read and interpret safety rules and procedure manuals.
• Effective communication skills for customer and employee interactions.
• Mathematical skills for handling transactions and inventory.

Nice-to-haves

• Resort certification on necessary equipment.