About the position
Luana Lounge is an idyllic sunset spot made for intimate celebrations, romantic dates and special gatherings. Fairmont Orchid’s lobby-level lounge features island-inspired, hand-crafted sushi and cocktail in our lobby-level lounge. Guests mark another day of rest and relaxation by sipping chilled wine, specialty drinks and indulge in fresh sushi selections.
Responsibilities
- Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
- Try to remember individual patron’s names and their preferences to extend a personalized service.
- Ensure that all food & beverage are served according to service standard.
- Clear and tidy up tables after the departure of the patrons as quickly as possible.
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
- Assist other Food & Beverage outlets with their operations during peak times or when required.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
- Be well versed in hotel fire & life safety/emergency procedures.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the Management of the Hotel.
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Good reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Ability to work cohesively and collaboratively as part of a team.
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
Benefits
- Premium preferred provider medical/drug/vision benefits at competitive prices.
- Employer paid coverage for group life and accidental insurance coverage ($7,500).
- 401(k)/retirement saving plan & matching program.
- 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at our Fairmont Store.
- 30% discount of services offered in our Spa Without Walls.
- Employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
- Complimentary meals in our employee dining facility.
