Luxury Boutique Hotel Full-time Front Office Manager

$80,000 - $80,000/Yr

Argonaut - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Front Office Manager at The Argonaut Hotel is responsible for overseeing the front office operations, ensuring efficient guest check-in and check-out processes, and maintaining high standards of customer service. This role involves managing a team, addressing guest concerns, and coordinating with other departments to enhance the overall guest experience. The position requires strong leadership skills and the ability to work in a fast-paced environment while ensuring compliance with safety and security policies.

Responsibilities

• Ensure efficient and courteous check-in and check-out processes for guests.
• Respond to guests' needs and concerns in a timely and professional manner.
• Follow all safety and security policies and procedures.
• Interview, hire, coach, and develop front office team members.
• Evaluate team performance and implement corrective actions as needed.
• Set goals and provide ongoing feedback to team members.
• Prepare and adjust weekly work schedules according to staffing guidelines.
• Authorize requests for time off, schedule changes, and expenditures.
• Review guest comments and address issues promptly.
• Maintain communication between the Front Office and other departments.
• Monitor and maintain Front Office systems and equipment for optimal performance.
• Coordinate activities with concierge partners and transportation services.

Requirements

• Three years of Front Office experience in a hotel property of similar size and quality.
• Two years of Supervisory/Managerial experience in Front Office operations.
• Experience with Opera PMS preferred.
• Proficient in Microsoft Office.
• Strong supervisory and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.

Nice-to-haves

• Hotel/Hospitality degree is an asset.

Benefits

• Commuter assistance
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Cell phone reimbursement
• Parental leave
• Vision insurance
• Referral program
• Pet insurance