Luxury Design Sales Consultant - Bethesda, MD

About the position

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. The Luxury Showroom Design Consultant will help us carry on a third-generation family run company, built on customer service. This role combines your love of home décor and luxury products with your selling skills in an inclusive team environment. You will communicate differentiating qualities for custom products and enjoy the autonomy and accountability of being an entrepreneur. The position requires flexibility, including weekend hours, and a commitment to going the extra mile to surprise and delight customers.

Responsibilities

• Offer design wisdom and inspiration, both in person and via video consultations, while helping customers select the perfect window treatments for their home
• Speak comfortably about the functional and stylistic benefits of each of our custom products
• Manage customer projects and drive sales through consistent follow up and use of CRM system
• Co-manage and run the day-to-day operations of the showroom
• Identify outreach opportunities, including marketing to local interior designers, architects and general contractors
• Host and attend local design events with support from The Shade Store headquarters
• Cultivate and promote The Shade Store tradition of a professional and positive family atmosphere
• Participate in ongoing product/technology training, as well as weekly business meetings

Requirements

• Positive and friendly demeanor toward every customer and colleague
• Strong communication skills (verbal and written)
• Awareness of and interest in the design, home décor and/or luxury industry
• An obsession with creating an elevated client experience
• Demonstrated skillset in project management and providing an elevated client experience
• Excellent PC computer skills: position requires frequent use of Outlook for email/calendar and Teams for video communication, experience with CRM systems like Salesforce, NetSuite or similar is preferred but not required
• Self-starter, quick learner, team player
• Three to five years of experience in either retail, design, sales or customer service

Benefits

• Competitive compensation
• Monthly monetary incentive programs based on performance
• Medical, Dental and Vision benefits
• PTO with additional 6 paid Holidays
• 401k Available and we match up to 4% of your contributions
• $100k Life Insurance & Short-Term Disability Coverage provided at no charge