Luxury Design Sales Consultant - Scottsdale, AZ

About the position

The Luxury Design Sales Consultant at The Shade Store is responsible for providing exceptional customer service and design expertise in a luxury retail environment. This role involves assisting customers in selecting custom window treatments, managing projects, and driving sales through effective communication and follow-up. The consultant will also co-manage showroom operations and engage with local design professionals to promote the brand.

Responsibilities

• Offer design wisdom and inspiration, both in person and via video consultations, while helping customers select the perfect window treatments for their home.
• Speak comfortably about the functional and stylistic benefits of each of our custom products.
• Manage customer projects and drive sales through consistent follow up and use of CRM system.
• Co-manage and run the day-to-day operations of the showroom.
• Identify outreach opportunities, including marketing to local interior designers, architects and general contractors.
• Host and attend local design events with support from The Shade Store headquarters.
• Cultivate and promote The Shade Store tradition of a professional and positive family atmosphere.
• Participate in ongoing product/technology training, as well as weekly business meetings.

Requirements

• 3-5 years of experience in retail, design, sales, or customer service.
• Strong communication skills (verbal and written).
• Excellent PC computer skills, including frequent use of Outlook for email/calendar and Teams for video communication.
• Experience with CRM systems like Salesforce, NetSuite, or similar is preferred but not required.
• Demonstrated skillset in project management and providing an elevated client experience.

Nice-to-haves

• Awareness of and interest in the design, home decor, and/or luxury industry.
• Self-starter, quick learner, team player.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance