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Luxury Guest Services Associate
The Radcliff - Wood Dale, IL
posted 2 months ago
About the position
The Luxury Guest Services Associate at The Radcliff plays a crucial role in delivering exceptional and personalized customer service in a prestigious senior assisted living home. This position focuses on creating a warm and welcoming environment for residents and their families, ensuring their experience is extraordinary from the moment they arrive. The associate will engage proactively with guests, maintain a professional front desk area, and uphold the high standards of luxury service that The Radcliff is known for.
Responsibilities
- Warmly greet residents, families, and guests with a welcoming smile and attentive demeanor.
- Anticipate needs and provide prompt assistance to enhance the overall guest experience.
- Ensure the front desk area is impeccably organized and presentable.
- Handle inquiries and direct calls with precision and courtesy.
- Uphold strict privacy standards in all interactions, safeguarding personal information.
- Work collaboratively with team members to maintain an efficient and welcoming atmosphere.
Requirements
- Previous experience in luxury customer service or front-of-house roles is highly preferred.
- Excellent communication and interpersonal skills.
- Proactive, empathetic, and enthusiastic personality.
- Strong organizational skills and the ability to multitask effectively.
- High school diploma or equivalent required; further education in hospitality or related fields is a plus.
Nice-to-haves
- Further education in hospitality or related fields.
Benefits
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment dedicated to employee well-being.
