Luxury Hospitality Manager - Rancho Palos Verdes, CA

$100,000 - $187,200/Yr

LAZ Parking - Rancho Palos Verdes, CA

Full-time - Mid Level

Rancho Palos Verdes, CA

Personal and Laundry Services

About the position

The Luxury Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success of a 5-Star Oceanfront property with over 500 rooms. This role emphasizes creating a motivating and empowering environment for staff while ensuring high levels of customer satisfaction and safety. The manager will lead a team, manage hotel operations, and cultivate client relationships to drive business retention and revenue growth.

Responsibilities

• Responsible for the financial, operational, safety, and service success at the hotel.
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and resume meetings scheduled by clients, either personally or through team members.
• Conduct LAZ internal stand-up meetings (Pre-Shifts) each shift, either personally or through team members.
• Assist in the management and development of the hotel team to achieve annual and periodic goals.
• Identify high-potential employees to support organizational growth.
• Participate in the recruiting and onboarding process for new employees.
• Ensure safety initiatives are implemented for new and existing employees and address safety concerns promptly.
• Drive service results and establish goals by monitoring service metrics and reports.
• Cultivate client relationships and ensure business retention.
• Implement and complete projects and initiatives arising from hotel operations.
• Understand and deliver all contractual requirements between LAZ Parking and clients.
• Responsible for claims and safety training, prevention initiatives, and claims processing.
• Ensure overall financial success, including audit compliance and payroll processing.
• Prepare budgets and conduct monthly reviews of profit/loss for assigned hotels.
• Monitor and analyze market rate structures.

Requirements

• At least 5+ years of experience in Luxury Hospitality Management with high volume.
• Prior experience in the luxury hospitality industry (Parking, Restaurants, Hotels, etc.) is required.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
• Bachelor's Degree or equivalent work experience is desired.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict and mediating conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate challenges with a positive attitude.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• Salary range of $90-$100k or DOE
• Up to 10% discretionary bonus
• Sign-On Bonus: $2000
• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!