Luxury Hospitality Manager

$75,000 - $80,000/Yr

LAZ Parking - San Diego, CA

Full-time - Mid Level

San Diego, CA

Personal and Laundry Services

About the position

The Luxury Hospitality Parking Manager is responsible for overseeing the financial, operational, safety, and service success at assigned hotel(s). This role involves managing a team, ensuring customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and resume meetings scheduled by clients.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals.
• Identify high potential employees to support organizational growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Ensure safety initiatives are rolled out to new and existing employees.
• Drive service results and establish goals by monitoring service metrics.
• Cultivate client relationships and ensure business retention.
• Implement and complete projects and initiatives related to hotel operations.
• Responsible for claims and safety-related training and prevention initiatives.
• Ensure overall financial success including audit compliance and payroll processing.
• Prepare budgets and conduct monthly reviews of profit/loss for assigned hotels.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 5+ years of Parking Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Nice-to-haves

• Strong customer service skills and abilities.
• Ability to handle employee conflict and follow grievance procedures.
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.

Benefits

• Competitive salary range of $75,000 - $80,000 per year.
• Full-time employment with potential for career growth.