Luxury Hospitality Manager

$90,000 - $187,200/Yr

LAZ Parking - Rancho Palos Verdes, CA

Full-time - Mid Level

Rancho Palos Verdes, CA

Personal and Laundry Services

About the position

The LAZ Hospitality silo is a unique team that specializes in Hotel Partnerships across the country, excelling at developing relationships through training, human connection, and career development for our employees and partners. LAZ Parking is seeking experienced individuals with at least 5+ years of experience in Luxury Hospitality Management with high volume. The Luxury Hospitality Manager will manage a 5-Star Oceanfront property with over 500 rooms, featuring restaurants and entertainment. This role requires acting as the duty manager during high-profile events and ensuring a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing excellent service. The Hospitality Manager supports complete oversight of the financial, operational, safety, and service-related success of the location. This includes managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff. The manager will ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety and service thresholds aligned with the expectations of various clients. Daily stand-up meetings and resume meetings scheduled by clients will be attended either personally or managed through Assistant Hospitality Managers, Supervisors, or Shift Leads. Additionally, the manager will assist with the management and development of the hotel team to accomplish annual and periodic goals while embodying LAZ Parking's culture. Identifying high-potential employees to support the organization's continued growth is essential, as is actively participating in the recruiting and onboarding process for prospective employees. The manager will also be responsible for cultivating client relationships and business retention, implementing safety initiatives, and ensuring compliance with audit protocols. Overall, the Luxury Hospitality Manager plays a critical role in the financial management of the assigned location, ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service thresholds.
• Attend daily stand-up meetings and resume meetings scheduled by clients either personally or through Assistant Hospitality Managers/Supervisors/Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers/Supervisors/Shift Leads.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals/initiatives.
• Identify high potential employees to support the organization's continued growth.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager are rolled out to new and existing employees.
• Address any and all safety concerns promptly.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Responsible for claims and safety related training, prevention initiatives, and claims processing.
• Ensure overall financial success including audit compliance and adherence to budget and revenue enhancements.
• Prepare daily, weekly, monthly, and annual financial and operational reports as required.

Requirements

• 5+ years of experience in Luxury Hospitality Management with high volume.
• Valid driver's license required.
• Bachelor's Degree or equivalent work experience is desired.
• Prior experience in the luxury hospitality industry (Parking, Restaurants, Hotels, etc.) is REQUIRED.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
• Strong customer service skills and abilities.
• Ability to handle employee conflict, following grievance procedures, mediating and conflict resolution.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.

Nice-to-haves

• Experience in a fast-paced environment with high customer expectations.
• Ability to interpret policies, procedures, and standard business practices.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Sign-On Bonus: $2000!!
• Up to 10% discretionary bonus
• Medical, dental, vision - 3 plan options!